Privacy Policy

Overview

Entryvelocity provides automotive diagnostic services across New Zealand and is committed to responsible handling of personal information. This Privacy Policy outlines our practices consistent with the New Zealand Privacy Act 1988 and the New Zealand Privacy Principles (APPs). It covers what we collect, how we use and disclose information, choices you can exercise, and how we secure and retain records. We strive to present this material in clear language to help you understand our approach and your available options.

Information we collect

We may collect contact and identification details (such as name, phone number, email address), booking details (including service location and vehicle information), and diagnostic data generated during service activity (for example, fault codes, freeze-frame snippets, readiness states, and limited live metrics). If you interact with us online, technical data such as device attributes, browser type, and analytics events may also be captured to help improve performance and reliability. Where reasonable, we request only information relevant to scheduling and providing the requested service.

How we use information

We use collected information to schedule and deliver diagnostic services, provide summaries and invoices, respond to inquiries, and improve tooling and processes. Diagnostic data helps form observations and reports that you can share with workshops or advisers. With consent, we may send updates or service announcements, and you can opt out at any time. De-identified and aggregated information may support internal analytics, training, and quality review. We apply a purpose-limited approach and aim to avoid unnecessary retention.

Disclosure

We may disclose information to service providers assisting with operations (for example, scheduling, communications, data storage, analytics), to workshops or third parties at your direction, or when required by law or regulatory processes. When engaging suppliers, we aim to use providers that apply suitable safeguards and operate under agreements aligned with our privacy standards. If information is processed outside New Zealand, we take steps designed to maintain comparable protection.

Security and retention

We maintain technical and organisational measures intended to reduce risks of unauthorised access, alteration, or loss, including access controls, encryption in transit where appropriate, and role-based practices. Retention periods vary based on legal obligations, accounting needs, and operational requirements. When records are *** longer needed, they may be de-identified or securely deleted, subject to applicable requirements and backup constraints.

Your choices

You may request access to or correction of your personal information held by Entryvelocity. You can manage communications preferences, including opting out of updates or marketing. If you have questions about a report or need to request deletion where permitted, contact us using the details below. We will respond within a reasonable timeframe consistent with the APPs and any applicable obligations.

Cookies and analytics

Our site may use cookies and similar technologies for essential functions, preferences, and performance analytics. You can manage settings in your browser and through our on-site banner. Disabling certain categories may affect functionality, yet essential features should continue operating. For more detail on how cookies support site operation and measurement, refer to banner text and related notices.

Children

Our services focus on vehicle diagnostics for adults and businesses. We do not intentionally solicit information from children. If you believe information relating to a child has been provided, please contact us so we can assess and take appropriate steps consistent with applicable law.

Contact and complaints

If you have questions, requests, or complaints about privacy at Entryvelocity, please contact us at entryvelocity@yahoo.com or by phone at +64211234567. We aim to address concerns promptly. If you remain dissatisfied after engaging with us, you may contact the Office of the New Zealand Information Commissioner (OAIC) for guidance on further steps.

Updates

We may update this Privacy Policy to reflect changes in laws, guidance, or our services. Material updates will be signposted on this page with a revision date. We encourage you to review this Policy periodically to stay informed about our practices and your options.

For related terms, please consult our Legal page.